Frequently Asked Questions

KYC (Know Your Customer) verification typically requires a clear photo or scan of your Pakistani CNIC (Computerised National Identity Card) showing both front and back. Some Operators may also request a recent utility bill or bank statement as proof of address. Documents from Karachi, Lahore, Islamabad, Rawalpindi or any other Pakistani city are accepted as long as they are current and legible. Upload clear, unedited images to avoid delays in approval.

No. Virtually all licensed Operators enforce a strict one-account-per-player policy. Creating duplicate accounts — even using different email addresses — is a breach of Operator terms and conditions. Detected duplicates are typically closed, bonuses forfeited and funds may be withheld pending investigation. If you have forgotten your login credentials, use the Operator's "Forgot Password" recovery option rather than registering a new account.

Use the "Forgot Password" link on the Operator's login page. Enter the email address associated with your account and you will receive a password reset link, usually within a few minutes. Check your spam folder if it does not arrive promptly. Follow the link, create a new strong password and log in. If you no longer have access to that email address, contact the Operator's support team directly for identity-verified account recovery.

re789 enforces a strict 18+ adults-only policy, in line with the minimum age required by the applicable Operator licence jurisdiction. This is a non-negotiable requirement regardless of local customs or peer pressure. Operators conduct age verification checks during KYC. Any account found to belong to a person under 18 will be immediately suspended, any winnings forfeited and the account permanently closed. Parents and guardians should use device-level parental controls to prevent underage access.

Pakistani players are familiar with a range of payment options that may be referenced on Operator platforms, including Easypaisa, JazzCash, Raast transfers, and bank transactions via HBL, UBL, Meezan Bank and Bank Alfalah. It is important to note that re789 does not process payments directly, and these payment provider names are mentioned as familiar references only — not as endorsements or guarantees of availability. Always check the actual deposit page of your chosen Operator to confirm current supported methods.

Minimum deposit amounts vary by Operator and by the payment method used. For mobile wallet options that are common in Pakistan, minimum deposits can be as low as PKR 200 to PKR 500. Bank transfer minimums are generally higher, often starting from PKR 1,000 or more. re789 recommends checking the Operator's cashier page for exact minimums before attempting a deposit, as limits can change and differ by market or promotion.

Withdrawal processing times depend on the method chosen and whether KYC verification has been completed. Mobile wallet withdrawals to Easypaisa or JazzCash are often the fastest, sometimes arriving within a few hours to one business day once approved. Bank transfers to HBL, UBL or Meezan Bank typically take one to three business days. Pending KYC documents or active bonus wagering requirements can delay withdrawals. Always complete verification early to avoid hold-ups when you are ready to cash out.

Common reasons for withdrawal delays or rejections include: incomplete KYC verification, an active bonus with unmet wagering requirements, withdrawing to a payment method different from your deposit method, or a withdrawal amount below the Operator's minimum threshold. In some cases, Operators may request additional documentation for large withdrawals. Check your email for any verification requests from the Operator and contact their support team if a withdrawal remains pending beyond the stated processing window.

Most reputable Operators do not charge fees on standard deposits, though your payment provider may apply their own transaction charges — for example, some bank transfer services have nominal processing fees. Withdrawal fees vary by Operator and method. Some platforms offer fee-free withdrawals up to a certain number per month, then charge a small flat fee thereafter. Always review the Operator's banking page or terms and conditions to understand the full fee structure before transacting.

Cricket is by far the most followed sport for Pakistani bettors — particularly PSL T20 matches, ICC tournaments (World Cups, Champions Trophy), bilateral Test series and domestic competitions. Football markets covering the English Premier League, La Liga and major European cups attract significant interest, especially in Lahore and Karachi. UFC and boxing events also draw a dedicated following. re789 provides detailed guides on how betting markets work in each of these sports, including match winner, totals, player props and live in-play options.

Betting odds represent the probability of an outcome and determine your payout. Decimal odds (e.g., 2.50) are the most common format on international platforms — multiply your stake by the decimal to calculate your total return including stake. Fractional odds (e.g., 3/2) show profit relative to stake. American odds use plus/minus figures to indicate the underdog and favourite. Most Operators allow you to switch formats in settings. re789's guides explain each format in detail with practical PKR-based examples.

Live casino games are streamed in real time from professional studios with human dealers. Common games include Live Roulette, Live Blackjack, Live Baccarat and game-show style titles like Crazy Time and Dream Catcher. Unlike standard RNG (Random Number Generator) casino games — where outcomes are generated by software — live games use real cards, real roulette wheels and real-time interaction. They provide a more social, transparent experience but generally have higher minimum bet requirements than regular slots or table games.

RTP stands for Return to Player — expressed as a percentage, it represents the theoretical long-term payout of a slot game. For example, a slot with 96% RTP will theoretically return PKR 96 for every PKR 100 wagered over millions of spins. Higher RTP generally means better long-term value for the player. However, RTP is a statistical average over a very large number of spins and does not predict short-term outcomes. Volatility (variance) also matters — high-volatility slots pay less often but potentially larger amounts when they do pay out.

A welcome bonus is typically a deposit match — for example, a 100% match up to PKR 10,000 means if you deposit PKR 5,000, the Operator credits an additional PKR 5,000 in bonus funds. The combined amount must then be wagered a set number of times (the wagering requirement) before you can withdraw it as real money. For example, a 30x wagering requirement on PKR 5,000 bonus means you need to place a total of PKR 150,000 in qualifying bets before the bonus converts. Always read the full terms before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount — or sometimes the bonus plus deposit — before it becomes withdrawable real money. To clear it, place bets on eligible games. Note that not all games count equally — slots typically contribute 100%, while table games like blackjack may contribute only 10% or be excluded entirely. Check the bonus terms carefully for which game types qualify and at what contribution rate, as this directly affects how quickly you can complete the requirement.

Yes — almost all bonuses carry an expiry date, typically ranging from 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed before the expiry date, the bonus and any associated winnings are forfeited. Some Operators will also remove any bonus-derived winnings from your account at expiry. Always note the expiry date when claiming a bonus and plan your play sessions accordingly. If you are unlikely to meet the requirement, it may be better to opt out of the bonus before depositing.

Most Operators offer a range of promotions beyond the initial welcome offer. Reload bonuses add a percentage bonus on subsequent deposits. Free bets allow you to place a wager without risking your own funds — though free bet stakes are typically not returned with the winnings. Cashback promotions return a percentage of net losses over a defined period. Loyalty or VIP programmes reward consistent play with points redeemable for cash or prizes. During major cricket events like PSL or ICC tournaments, special promotions are common. Check your Operator's promotions page regularly.

Account security starts with a strong, unique password that you do not reuse on other platforms. Enable two-factor authentication (2FA) if the Operator offers it — this adds a second layer of protection requiring a one-time code on top of your password. Never share your login details with anyone, including people claiming to be Operator support staff. Log out fully when using shared devices. Avoid accessing your gambling account on unsecured public Wi-Fi networks, which are common in cafes and shopping centres across Karachi, Lahore and Islamabad.

Most reputable Operators have a dedicated Responsible Gambling or Player Safety section within your account settings. From there, you can set daily, weekly or monthly deposit limits, loss limits and wager limits. Limits that reduce your spending take effect immediately. Limits that increase spending capacity typically have a mandatory waiting period — often 24 to 72 hours — to prevent impulsive decisions. re789 strongly recommends setting these limits before you make your very first deposit. Visit our Responsible Gambling page for a full guide.

Self-exclusion is a formal request to an Operator to block your account for a set period — typically from six months to permanent exclusion. Once active, you cannot log in, deposit or place bets. Remaining funds are returned to you. Marketing communications should stop. To request self-exclusion, use the Responsible Gambling section of your account or contact the Operator's support team in writing stating your wish to self-exclude, the duration, and that you do not want to receive any promotional materials. If you need a complete break, request self-exclusion from every Operator platform you use.

Gambling is broadly restricted in Pakistan under the Prevention of Gambling Act, 1977, and related legislation. Online gambling in Pakistan exists in a legal grey area — there is no current licensing framework for online gambling operators within Pakistan. re789 does not hold a Pakistan gambling licence and does not claim that online gambling is approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani institution. Players are individually responsible for understanding the laws applicable to them. This is not legal advice — consult a qualified legal professional if you need specific guidance.